1.1. – “Workshop” means the service provided by MARAT STEPANOFF to the CLIENT as purchased by the CLIENT and as advertised on www.maratstepanoff.com in accordance with subsections 1.3 and 1.4.
1.2. – “Client” means any customer, whether they be a person or a business placing an order with MARAT STEPANOFF, or on behalf of whom an order has been placed.
1.3. – “Booking” means the completed process through which 1) the CLIENT duly fills a registration form/booking form whether online or paper, 2) sends required payment to MARAT STEPANOFF, 3) receives confirmation that their request is taken into consideration, 4) receives further confirmation via email to the address as given in the booking form that their booking is complete on the dates, times and places stated in the said confirmation.
1.4. – “Order” means the act of filling the online or paper registration form/ booking form and sending it to MARAT STEPANOFF along with the required payment.
1.5 – “Force majeure” means any unusual and/or unforeseeable circumstances beyond MARAT STEPANOFF’s control such as war or the threat of war, riots, terrorist activity, civil strife, industrial disputes, natural or nuclear disaster, fire, flood or adverse weather;
2. APPLICATION OF THE TERMS AND CONDITIONS
2.1 – These terms and conditions shall apply to all sales of a workshop by MARAT STEPANOFF to the CLIENT with the exclusion of any other terms and conditions except those in accordance with subsection 2.3. There are no promises, obligations, oral or written, expressed or implied, other than those contained herein.
2.2 – By sending their booking form, the CLIENT shall be bound by these terms and conditions.
2.3 – Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless confirmed in writing by MARAT STEPANOFF.
2.4. – All bookings for workshops shall be deemed to be an offer by the client to purchase services in accordance with these terms and conditions.
3. BOOKINGS AND PAYMENTS
3.1. – A non-refundable deposit of the amount stated in the workshop description is required at the time of booking and must be sent to MARAT STEPANOFF with the duly completed booking form.
3.2. – Receipt of a deposit does not imply acceptance of the booking. A confirmation of MARAT STEPANOFF’s acceptance of the CLIENT’s booking will be sent in writing/by email and it is at this time only that a contract comes into existence between MARAT STEPANOFF and the CLIENT.
3.3. – The balance on the cost of the workshop will be due 2 weeks before the workshop starts. If full payment is not received by the specified dates MARAT STEPANOFF reserves the right to treat the booking as cancelled and retain the deposit.
If a booking is made less than 2 weeks prior to the departure date, the full cost of the workshop is payable at the time of booking.
4. CANCELLATION AND AMENDMENTS
4.1. – Any cancellation by the client must be made in writing/by email. The date on which the letter/email is received by MARAT STEPANOFF will determine the cancellation charges that are applicable. These charges are expressed as a percentage of the total workshop price and are as follows: Greater than 90 days from the start date of the Workshop: full refund minus €300 service fee.
75 days or more: 75% refund
60 days or more: 50% refund
Less than 60 days: no refund
4.2. – MARAT STEPANOFF reserves the right to cancel any workshop. Should an alteration or cancellation become necessary, except in the case of force majeure, THE CLIENT will have the choice of accepting the change, taking an alternative workshop (of identical or lesser value, the difference in price being refunded in the latter case), or withdrawing from the contract and accepting a refund of all monies paid to MARAT STEPANOFF.
4.3. – MARAT STEPANOFF reserves the right to alter any of the prices, services or other particulars of a workshop before entering into a contract with the client. The CLIENT shall receive appropriate notification of any such alteration before entering into the contract.
4.4. – In the event of force majeure, occurring whether before departure or during the workshop, no refund shall be payable to the CLIENT.
4.5. – Any requirement of a minimum number of participants to a workshop shall be specified in the workshop description, whether online or on a brochure. Such specification is binding to the CLIENT. Shall the minimum number of participants not be met, MARAT STEPANOFF reserves the right to alter or cancel the workshop, in the same conditions as provided for in Section 4.2.
MARAT STEPANOFF aims to provide a safe, educational, and enjoyable experience in all of his workshops.
5.1. – MARAT STEPANOFF assumes no liability for any act, error, omission, injury, loss, delay, mishap, or damage to persons or property arising from any cause during the course of a workshop or in transit thereto, except when this arises from his own negligence.
5.2. – By booking with MARAT STEPANOFF, the CLIENT acknowledges that there is always an element of risk in any outdoor workshop. Participants must be physically fit and capable of participating in the said workshops and are fully and completely aware of any associated risks created by field locations and weather.
5.3. – By booking with MARAT STEPANOFF, the CLIENT acknowledges that they have read the above information concerning responsibility as well as the workshop specifications (including fitness specifications) and release MARAT STEPANOFF from any liability. MARAT STEPANOFF will assume no liability for injury, illness, or loss of personal property or expenses thereof associated with his workshops.
6.1. – The CLIENT shall ensure that they arrive on time at the specified airport/port for departure. MARAT STEPANOFF cannot be held liable for lack of punctuality, delayed or cancelled flights for any reason, or any problem in transit. The workshop commences upon departure with MARAT STEPANOFF from the specified and agreed airport/port.
6.2. – MARAT STEPANOFF does not accept liability for any loss or additional expense caused by delay or interruption to travel services for any reason other than his own negligence. Such losses or additional expenses shall be the responsibility of the CLIENT.
6.3. – Transfers to and from airports and hotels are only included in the price when connected to flights as specified by MARAT STEPANOFF. The participant will be liable for transfers relating to unspecified flights.
6.4. – It is the CLIENT’s responsibility to ensure they are in possession of a current valid passport and have the correct visa (if applicable) for entry into the countries specified in the workshop description.
7.1. – Travel, personal and equipment insurance is not provided by MARAT STEPANOFF and must be arranged by the participant. It is the responsibility of the participant to ensure that they have the appropriate type and amount of coverage.
7.2 – If the workshop takes place in, or involves travel through, any other EU countries, it is strongly advised that the CLIENT obtain a European Health Insurance Card.
7.3. – If the workshop takes place in or involves traveling through, any non-EU countries, e.g. Norway, the CLIENT must ensure that their insurance covers such countries.
7.4. – Any items of equipment (photographic or otherwise) loaned by MARAT STEPANOFF (or any co-leader) to the participant during the course of the workshop, will be the personal responsibility of the CLIENT. Any loss or damage must be paid for by the CLIENT.
8. DISPUTE SETTLEMENT AND MEDIATION
8.1. – Any perceived failure in the performance of this contract must be communicated to MARAT STEPANOFF (or any co-leader) on the spot to give both parties the opportunity to achieve a satisfactory solution. Should this not be possible, any concerns should be made known in writing within 28 days of completion of the workshop.
8.2. – The Agreement is governed by and shall be construed in accordance with, English Law and all proceedings shall be within the exclusive domain of the English legal system, except where Sections 8.3 and 8.4 are applicable.
8.3. – Before submitting their dispute to a Court of Law, the Parties may agree to appoint a mediator, as indicated hereafter, to help them find a solution to their dispute.
8.4. – The party wishing first to resort to mediation shall give notice to the other party by registered mail, return receipt requested, stating the issue of the dispute and its intention to have the matter mediated. The parties shall agree on the name of a mediator within one month; if within one month of receipt of such notice, the parties fail to agree on the name of a mediator, either party may apply to the President or the Deputy President, for the time being, of the Chartered Institute of Arbitrators, for the appointment of a mediator.
Within one month of its designation, the mediator will have to render an advice which will not be binding upon the parties. This advice shall not be used in further procedures and the documents produced before the mediator together with the advice of the mediator are strictly confidential. The mediator shall not testify or be examined in any way in further procedures.
The fees of the mediation will be shared equally between the parties.
9. BINDING AGREEMENT
By completing and sending the booking form the CLIENT is accepting all of the above terms and conditions both for themselves and as an authorized agent for any other individuals named thereon, such that all are deemed to be fully aware of, and bound by, the same terms and conditions.
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